FREQUENTLY ASKED QUESTIONS

DO I HAVE TO HAVE A PRESCRIPTION?

Most items purchased retail do not require a prescription. There are some items which we are required by law to have a prescription from a physician before dispensing.

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If you wish for your insurance to be billed for the equipment, a valid prescription is required. 

WILL MY INSURANCE PAY FOR MY EQUIPMENT?

It depends on your insurance. Medicare, Medicare Advantage, Healthcare.Gov Marketplace, Medicaid and most Commercial plans have coverage for Durable Medical Equipment. In order to file a claim with your insurance plan, a detailed order from your physician is required. In addition, most payers have policies which require Walker Home Medical to obtain medical records from your physician which document the medical necessity for the equipment.

IF MY INSURANCE IS PAYING FOR MY EQUIPMENT, WHY DO I HAVE TO PAY ANYTHING?

Most insurance payers, including Medicare, pay a certain portion of the medical equipment cost. Some also have a deductible amount that has to be met each year before they pay any amount. When we verify your insurance eligibility, we will determine what your out-of-pocket responsibility will be and notify you prior to delivery or pickup. Any deductible, co-pay and/or co-insurance amounts must be paid at the time of service.

WHAT IF I DON'T QUALIFY FOR THE EQUIPMENT?

If after reviewing the medical records it is determined that they do not meet medical necessity, our Customer Service Representative will contact you with your options. You will have the option f purchasing the equipment out of pocket. Medicare beneficiaries maybe asked to sign and Advance Beneficiary Notice, which states that you agree to pay any charges if Medicare denies payment.

HOW QUICKLY CAN I GET MY EQUIPMENT?

Walker Home Medical makes every effort to get your equipment to you as soon as possible, but in some cases, we may have to wait until we receive documentation from your physician before we can dispense your equipment. Most physician's offices respond very quickly to our request. Once we have verified insurance eligibility and received all required documentation from your physician, one of our Customer Service Representatives will contact you to arrange for delivery or pickup from our showroom.

DOES INSURANCE COVER LIFT CHAIR RECLINERS?

Most insurance companies, including Medicare, have determined that the only part of a lift chair that is considered medically necessary, and therefore reimbursable, is the actual lifting mechanism. The typical reimbursement for that part of the chair is less than $300. The customer would be responsible for the additional cost of the chair.

WHAT IS THE RETURN POLICY?

All return items must be in the original, unopened packaging.

• PURCHASE ITEMS - Retail sale items can be returned for refund up to 2 days after sale. If the sale was by credit card, the refund amount will be applied to that card. If the original card is not available, a check will be mailed from our corporate office.  Sales by cash or check will be refunded by check mailed from our corporate office.

• RENTAL ITEMS - Rentals are not pro-rated on a daily basis. A one week minimum rental period will be charged or deducted from any refund amount if a rental item is returned prior to the end of the first week rental. Weekly rentals returned after a week will be charged the next weekly rental amount.

• NON-RETURNABLE ITEMS - For hygiene reasons, any item worn against the skin (braces, shoes, etc.) and any bath safety items (commodes, shower chairs) cannot be returned.